Before ordering, please read the 'Terms and Conditions' and our services carefully and only use the services of our website if you fully agree with them!
Operator data
Company name: Champest Kft.
Headquarters: 1095 Budapest, Ipar utca 2 /A C staircase, 7th floor
Tax number: 24730990-2-43 (EU: HU24730990)
Company registration number: 01-09-179319
The registry court of registration: Fővárosi Törvényszék Cégbíróság
Bank account number (Forint) : OTP Bank 11706023-20015082
Bank account number (Euro):OTP Bank 11763062-7726885
Electronic contact: info@scent-elements.com
Contact by phone: +36 70 401 3333
contracting
There is no written contract between Champest Kft. And the customer. The contract is concluded with implied behavior, thus all orders sent and placed via telephone (orally), e-mail and the website www.scent-elements.com are considered to be a contract. For the benefit of both parties, please send us your order in written form (e-mail or in writing via the website) if possible! Language of the agreement: Hungarian. The conclusion of a contract is a legal declaration in the form of implied conduct. The contract concluded by way of the order is not registered by the Service Provider, it is not subsequently available at the request of the Customer.
The purchase in the Webshop is regulated by Act CVIII of 2001 on certain issues of electronic commerce services and information society services. Act No. 45/2014 Coll., on the detailed rules of contracts between consumers and businesses. (II.26.) And Act V of 2013 on the Civil Code (“Civil Code”).
Subject of the contract
The subject of the contract is all the items in the online store of Champest Kft. www.scent-elements.com, the characteristics of which can be found in the product descriptions belonging to the given item. The photos next to the items are illustrations, the appearance of the items may differ from these in reality.
Right of withdrawal
The Buyer has the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal / termination period for the contract for the sale of the product: expires 14 days from the date on which the Buyer or a third party other than the carrier designated by the Buyer takes over the product. In case of delivery of several products: expires 14 days from the day on which the Buyer or a third party other than the carrier designated by the Buyer receives the last product. When supplying a product consisting of several lots or pieces: on which the Buyer or a third party other than the carrier designated by the Buyer takes over the last lot or piece.
If the Buyer wishes to exercise his right of withdrawal / cancellation, he must send a clear statement of his intention to withdraw / cancellation by registered mail to the following address: 1094 Budapest, Viola utca 31-33A.
Buyer may exercise this right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product (s).
The customer exercises his right of withdrawal / termination within the deadline if he sends his statement of withdrawal / termination before the expiry of the deadline indicated above.
The Buyer's right of withdrawal is based on 45/2014. (II.26.) Of the Government of the Republic of Hungary, in particular:
- in the case of a non-prefabricated product which has been produced on the basis of the Buyer's instructions or at the express request, or in the case of a product which has been clearly tailored to the Customer;
- in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;
During the exercise of the right of withdrawal, the Buyer is obliged to act in good faith and to exercise his right in accordance with its purpose. This exercise of rights may not lead to abuse of rights by the Buyer (Article 1: 5 of the Civil Code).
For this purpose, the Buyer may use the withdrawal form below, which is not formally mandatory.
Legal effects of withdrawal / termination
If the Buyer withdraws from this contract, we will refund immediately, but no later than 14 days from the receipt of the Buyer's statement of withdrawal, all consideration paid by the Buyer, including shipping costs (except for any additional costs incurred by the Buyer due to our has chosen a mode of transport other than the cheapest standard mode of transport offered.) The refund shall be made using the same method of payment as that used in the original transaction, unless the buyer expressly consents to the use of another method of payment; there is no additional cost to the buyer as a result of using this refund method.
We may withhold a refund until we have received the product back or the buyer has confirmed that it has been returned: the earlier of the two dates must be taken into account.
The buyer is obliged to return or hand over the product to us without undue delay, but no later than 14 days from the date of notification of the withdrawal. The deadline is considered to have been met if you send the product before the 14-day deadline. The direct cost of returning the product - that is, the shipping cost - is borne by the buyer.
You can only be held liable for the depreciation of the product if it has occurred as a result of use in excess of what is necessary to determine the nature, properties and function of the product.
Withdrawal statement form
Addressee:
Champest Kft.
1095 Budapest, Ipar street 2/A.
I, the undersigned, declare that I exercise my right of withdrawal in respect of the contract for the sale of the following product (s) or the provision of the following service:
- Products:
- Order date:
- Buyer's full name:
- Customer address:
Buyer's signature:
Done:
a warranty
In the event of a faulty performance by the service provider, the customer may assert a warranty claim against the company in accordance with the rules of the Civil Code.
The customer can choose to use the following supplies warranty claims:
You may request a repair or replacement, unless it is impossible to meet the demand chosen by the customer or it would entail a disproportionate additional cost for the Service Provider compared to the fulfillment of its other demand. If you have not requested or could not request the repair or replacement, you may request a proportionate delivery of the consideration or the customer may correct the defect at the Service Provider's expense or have it repaired or - in the final case - withdraw from the contract.
You can also transfer from your chosen accessory warranty right to another, however, the cost of the transfer shall be borne by the customer, unless it was justified or given a reason by the Service Provider.
The buyer is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, please note that you may no longer exercise your warranty rights beyond the limitation period of two years from the performance of the contract.
Within six months from the date of performance, there are no conditions other than the notification of the defect to enforce the warranty claim, if the customer proves that the product or service was provided by the Service Provider. However, six months after the performance, the buyer must prove that the defect recognized by the buyer already existed at the time of performance.
product warranties
In the event of a defect in a movable thing (product), the buyer may - at his / her option - assert the right or product warranty claim specified in point 1.
As a product warranty claim, the customer may only request the repair or replacement of the defective product.
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
The customer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.
You can only make a product warranty claim against the manufacturer or distributor of the movable item. The defect of the product must be proven by the customer in the event of a product warranty claim.
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:
The product was not manufactured or marketed in the course of his business, or
The defect was not recognizable in the light of current scientific and technical knowledge at the time of placing on the market, or
- the defect of the product results from the application of legislation or a mandatory official regulation.
It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.
Please note that due to the same defect, you cannot claim supplies and product warranties at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.
enforcement:
The Customer may contact the Service Provider with a question, request or complaint in the following ways:
In writing: by postal item sent to the postal address of the Service Provider
By e-mail: By e-mail to info@scent-elements.com
In the course of complaint handling, the Service Provider complies with the 1997 CLV on consumer protection. act in accordance with the provisions of
Other enforcement options
Consumer protection authority: The Buyer has the right to file a complaint with the competent consumer protection authority according to his place of residence.
Conciliation body: It is responsible for the out-of-court settlement of disputes between a consumer and a business concerning product quality, safety, application of product liability rules, quality of service and the conclusion and performance of a contract between the parties (hereinafter: consumer dispute).
Conciliation body competent according to the registered office of the Service Provider:
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310. Mailing address: 1253 Budapest, Pf .: 10.
Telephone number: 06 (1) 488 21 31
Fax number: 06 (1) 488 21 86
If you have any questions regarding the settlement of legal disputes related to an online sales or service contract, please feel free to contact us here: Hungarian Online Dispute Resolution Contact Point:
E-mail: onlinevita@bkik.hu
Phone: + 36-1-488-2033
Court proceedings: The Buyer is entitled to enforce his claim arising from a consumer dispute in court in civil proceedings under Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure. in accordance with the provisions of this Act.
ODR Link
They also have an online dispute resolution platform, which also requires our business email address, which is info@scent-elements.com.
The online dispute resolution platform can be used to resolve disputes and the online dispute resolution platform can be used to settle consumer disputes arising from online sales and service contracts.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU