Delivery terms, deadlines
The ordered products will be handed over to the customer's chosen delivery service within 5 working days at the customer's delivery address, or you can pick them up at one of the selected AWEN-collection parcel collection points. Exceptions are the promotion periods indicated and advertised on their website, when delivery may exceed 5 working days from the date of placing the order, but may not exceed 14 days. Delivery of individual products manufactured for the customer is subject to a separate agreement in each case.
If you receive a damaged or opened package, please make a report with the specialist who delivered or handed over the package and let us know at one of our contact details!
Our packages can be delivered by courier or picked up in person. In case of delivery, please provide a delivery address where you can pick up your order during working hours (weekdays from 8 am to 5 pm)!
The ordered products remain the property of the Service Provider until the full amount is paid.
Parcel delivery by courier service: In case of credit card prepayment in our webshop: If the total amount of your order exceeds HUF 8,000, the parcel delivery is free of charge, otherwise HUF 1400. In our webshop, credit card, bank transfer prepayment, and cash on delivery is possible as well.
Foreign shipping costs:
Parcel delivery by courier service in the territory of the European Union 1-4. zone distribution works with the following charges:
In case of credit card or bank transfer prepayment in our webshop:
Zone 1: Czech Republic, Romania, Croatia, Slovenia, Austria, Slovakia
0-9999 HUF up to order value 3500 HUF / package (Gross)
Up to HUF 10000-19999 order value 3850 HUF / package (Gross)
Up to 20000-29999 HUF order value 4000 HUF / package (Gross)
Zone 2: Poland, Germany, Be-Ne-Lux, Bulgaria
0-9999 HUF up to order value 3700 HUF / package (Gross)
Up to HUF 10000-19999 order value 4000 HUF / package (Gross)
Up to HUF 20000-29999 order value 4300 HUF / package (Gross)
Zone 3: Denmark, France, Italy, Great Britain, Ireland
0-9999 HUF up to order value 5800 HUF / package (Gross)
Up to HUF 10,000-19999 order value HUF 6,500 / package (Gross)
Up to 20000-29999 HUF order value 6800 HUF / package (Gross)
Zone 4: Lithuania, Latvia, Estonia, Sweden, Finland, Greece, Portugal, Spain
0-9999 HUF up to order value 7200 HUF / package (Gross)
Up to HUF 10000-19999 order value 8700 HUF / package (Gross)
Up to HUF 20000-29999 order value 12900 HUF / package (Gross)
Purchase price, payment terms
In addition to the goods that can be purchased in our online store, the price indicated is for the gross piece of the given product (which includes sales tax, which is 27%), which does not change between placing the order and completing the delivery. The final amount of the order is also displayed as a gross HUF amount, which includes sales tax.
For larger orders, discounts are determined by separate agreement.
You can place your order by e-mail or on our website.
After sending your order in our e-shop, the buyer will receive a notification to the e-mail address provided in the message with the number and date of your current order, product details and prices, and the gross final amount of the invoice.
Orders sent by e-mail will be confirmed by a reply e-mail after processing, while telephone orders will be verified orally.
Orders placed on weekday mornings are usually processed on the day of the order and the next day, but no later than 5 working days, we hand over the completed and packaged order to one of the parcel delivery services, who will deliver it to the buyer's delivery address or parcel point.
If you want to pay for your order by bank transfer, you can do so to the following account number:
OTP Bank 11706023-20015082
Right of withdrawal
The Buyer has the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal / termination period for the contract for the sale of the product: expires 14 days from the date on which the Buyer or a third party other than the carrier designated by the Buyer takes over the product. In case of delivery of several products: expires 14 days from the day on which the Buyer or a third party other than the carrier designated by the Buyer receives the last product. When supplying a product consisting of several lots or pieces: on which the Buyer or a third party other than the carrier designated by the Buyer takes over the last lot or piece.
If the Buyer wishes to exercise his right of withdrawal / cancellation, he must send a clear statement of his intention to withdraw / cancellation by registered mail to the following address: 1095 Budapest, Ipar street 2/A.
Buyer may exercise this right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product (s).
The customer exercises his right of withdrawal / termination within the deadline if he sends his statement of withdrawal / termination before the expiry of the deadline indicated above.
The Buyer's right of withdrawal is based on 45/2014. (II.26.) Of the Government of the Republic of Hungary, in particular:
- in the case of a non-prefabricated product which has been produced on the basis of the Buyer's instructions or at the express request, or in the case of a product which has been clearly tailored to the Customer;
- in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;
During the exercise of the right of withdrawal, the Buyer is obliged to act in good faith and to exercise his right in accordance with its purpose. This exercise of rights may not lead to abuse of rights by the Buyer (Article 1: 5 of the Civil Code).
For this purpose, the Buyer may use the withdrawal form below, which is not formally mandatory.
Legal effects of withdrawal / termination
If the Buyer withdraws from this contract, we will refund immediately, but no later than 14 days from the receipt of the Buyer's statement of withdrawal, all consideration paid by the Buyer, including shipping costs (except for any additional costs incurred by the Buyer due to our has chosen a mode of transport other than the cheapest standard mode of transport offered.) The refund shall be made using the same method of payment as that used in the original transaction, unless the buyer expressly consents to the use of another method of payment; there is no additional cost to the buyer as a result of using this refund method.
We may withhold a refund until we have received the product back or the buyer has confirmed that it has been returned: the earlier of the two dates must be taken into account.
The buyer is obliged to return or hand over the product to us without undue delay, but no later than 14 days from the date of notification of the withdrawal. The deadline is considered to have been met if you send the product before the 14-day deadline. The direct cost of returning the product - that is, the shipping cost - is borne by the buyer.
You can only be held liable for the depreciation of the product if it has occurred as a result of use in excess of what is necessary to determine the nature, properties and function of the product.
Withdrawal statement form
1095 Budapest, Ipar street 2/A.
I, the undersigned, declare that I exercise my right of withdrawal in respect of the contract for the sale of the following product (s) or the provision of the following service:
- Order date:
- Buyer's full name:
- Customer address:
- Buyer's signature: